Refund policy

MTRNM Event Ticketing and Attendance Terms and Conditions

Last Updated: 05/19/2026
Company: The Enigma Group LLC d/b/a MTRNM
Brand: MTRNM
Contact: info@mtrnm.co
Website / Ticketing Page: www.mtrnm.co

These Event Ticketing and Attendance Terms and Conditions, together with any event-specific rules, ticketing platform terms, waiver, release, privacy policy, venue rules, age restrictions, and any other policies referenced herein, govern the purchase, possession, use, transfer, resale, and redemption of any ticket, wristband, credential, table reservation, guest list confirmation, VIP package, or other access right to any event, experience, party, concert, club night, festival, showcase, private event, branded event, or related activity produced, promoted, hosted, co-hosted, presented, ticketed, marketed, or operated by or in connection with MTRNM.

By purchasing, holding, receiving, using, attempting to use, or transferring a ticket or credential, or by entering or attempting to enter an MTRNM event, you acknowledge that you have read, understood, and agreed to these Terms. These Terms form a binding agreement between you and MTRNM.

If you do not agree to these Terms, do not purchase a ticket and do not attend the event.

1. Definitions

For purposes of these Terms:

“MTRNM,” “we,” “us,” or “our” means The Enigma Group LLC d/b/a MTRNM, its affiliates, members, managers, officers, directors, employees, contractors, agents, representatives, successors, assigns, licensees, sponsors, partners, promoters, vendors, production companies, artists, talent buyers, hosts, photographers, videographers, security providers, venues, venue owners, venue operators, and event partners, as applicable.

“Event” means any event, experience, party, concert, club night, showcase, performance, activation, private gathering, branded event, festival-style event, dinner, afterparty, or related activity organized, hosted, promoted, co-promoted, produced, marketed, ticketed, or otherwise associated with MTRNM.

“Ticket” means any ticket, QR code, digital ticket, wristband, credential, table reservation, VIP access, guest list entry, invitation, pass, code, confirmation, or other access right.

“Ticket Holder,” “Attendee,” “you,” or “your” means any person who purchases, receives, holds, uses, attempts to use, transfers, or attends an Event using a Ticket or credential.

“Venue” means the physical location where the Event takes place, including all entrances, exits, queues, sidewalks, parking areas, VIP areas, backstage areas, restrooms, bars, tables, dance floors, terraces, rooftops, outdoor areas, and any surrounding or associated premises controlled by the Venue or used in connection with the Event.

2. Agreement to Terms

By purchasing or using a Ticket, attending an Event, or entering the Venue, you agree to be bound by these Terms and by all applicable event-specific terms, ticketing platform terms, Venue rules, security instructions, age policies, code of conduct, health and safety rules, and applicable laws.

You are responsible for ensuring that any person to whom you transfer, gift, assign, or provide a Ticket is aware of and agrees to these Terms. If you purchase Tickets on behalf of others, you represent and warrant that you are authorized to accept these Terms on their behalf.

MTRNM may update these Terms from time to time. The version posted or linked at the time of purchase, or otherwise made available prior to or at the Event, shall apply unless required otherwise by law.

3. All Sales Are Final

All Ticket sales are final.

Except where required by applicable law or expressly agreed by MTRNM in writing, Tickets, table reservations, VIP packages, add-ons, fees, deposits, upgrades, and any other Event-related purchases are:

non-refundable;
non-cancellable;
non-returnable;
non-exchangeable;
non-transferable except as permitted by MTRNM or the applicable ticketing platform;
not redeemable for cash;
not eligible for credit toward any future event; and
not subject to refund due to personal circumstances, travel issues, scheduling conflicts, dissatisfaction, failure to attend, denial of entry, removal from the Event, artist lineup changes, weather, delay, venue conditions, crowd size, music volume, set times, production changes, or any other reason not expressly approved by MTRNM in writing.

For clarity, MTRNM does not provide refunds because an Attendee changes their mind, cannot attend, arrives late, leaves early, is denied entry, is removed, loses their Ticket, purchases the wrong Ticket, purchases duplicate Tickets, experiences transportation issues, experiences travel delays, fails to meet age or identification requirements, violates these Terms, violates Venue rules, or is dissatisfied with any aspect of the Event.

4. Limited Legal Exceptions to No-Refund Policy

Nothing in these Terms is intended to exclude, limit, or waive any non-waivable rights that may apply under applicable law.

If applicable law requires a refund, credit, or other remedy despite these Terms, MTRNM will provide only the minimum remedy required by law and only to the extent required by law.

Unless required by applicable law or expressly stated by MTRNM in writing:

postponed Events are not cancelled Events;
rescheduled Events are not cancelled Events;
venue changes are not cancellations;
artist, DJ, performer, host, sponsor, or lineup changes are not cancellations;
changes to set times, opening hours, closing times, event format, room configuration, table layout, VIP areas, production elements, sound systems, lighting, visuals, vendors, or programming are not cancellations;
weather-related changes, delays, or operational modifications are not cancellations; and
temporary interruptions, reduced operating time, capacity limitations, or partial closures do not entitle you to a refund.

Where a refund is legally required, the refund may exclude, to the maximum extent permitted by law, non-refundable service fees, transaction fees, processing fees, payment fees, delivery fees, insurance, optional add-ons, third-party charges, and any other amounts not retained by MTRNM.

5. Event Cancellation, Postponement, Rescheduling, or Modification

MTRNM reserves the right, at any time and for any reason, to cancel, postpone, reschedule, relocate, delay, interrupt, modify, or end an Event.

This may occur due to circumstances including, but not limited to:

weather;
unsafe conditions;
Venue issues;
permit issues;
police, government, municipal, or regulatory orders;
artist illness or travel delays;
force majeure;
technical failures;
production issues;
labor disputes;
security threats;
public health issues;
capacity restrictions;
power outages;
natural disasters;
acts of God;
terrorism or threats of terrorism;
civil unrest;
fire;
flood;
transportation disruption;
supplier failure;
or any circumstance beyond MTRNM’s reasonable control.

If an Event is postponed or rescheduled, your Ticket will remain valid for the new date, time, and/or location, unless MTRNM determines otherwise in writing.

MTRNM has no obligation to reimburse you for any travel, accommodation, transportation, food, beverage, clothing, preparation, opportunity cost, lost wages, lost business, or other expenses incurred in connection with the Event, regardless of whether the Event is cancelled, postponed, rescheduled, relocated, delayed, modified, or ended early.

6. Pricing, Fees, and Taxes

Ticket prices, table prices, VIP prices, fees, and availability may change at any time without notice.

MTRNM may use dynamic pricing, tiered pricing, early-bird pricing, limited-release pricing, promotional pricing, complimentary tickets, guest list allocations, influencer allocations, partner allocations, artist allocations, and other pricing or access strategies.

You are not entitled to a refund, credit, price adjustment, or compensation if:

a lower-priced Ticket becomes available after your purchase;
another Attendee receives a complimentary or discounted Ticket;
a promotional code becomes available after your purchase;
Ticket prices decrease;
Ticket prices increase;
VIP or table pricing changes;
additional inventory is released;
the Event does not sell out; or
the Event sells out after you purchase.

Any mandatory fees should be disclosed clearly before checkout where required by law. U.S. live-event ticketing rules now require clearer up-front disclosure of total prices and mandatory fees in covered circumstances.

7. Ticketing Platforms and Third-Party Sellers

MTRNM may use third-party ticketing platforms, payment processors, promoters, guest list systems, or resale platforms.

Your purchase may also be subject to the terms, fees, privacy policy, refund policy, dispute process, and technical rules of the applicable ticketing platform or payment processor.

MTRNM is not responsible for:

platform outages;
payment errors;
duplicate purchases caused by user error;
failed emails;
lost confirmations;
spam-folder issues;
ticket transfer issues;
resale fraud;
unauthorized resales;
third-party platform fees;
chargeback handling by a payment processor;
or any act or omission of a third-party platform.

If there is a conflict between these Terms and a third-party platform’s terms, MTRNM’s Terms govern the relationship between you and MTRNM to the maximum extent permitted by law.

8. Unauthorized Resale, Scalping, and Fraud

Tickets may not be resold, transferred, assigned, auctioned, raffled, bundled, or used for commercial, promotional, advertising, sweepstakes, or contest purposes without MTRNM’s prior written consent.

MTRNM may cancel, invalidate, refuse, or seize any Ticket that MTRNM believes, in its sole discretion, has been:

fraudulently obtained;
purchased with a stolen payment method;
purchased through bots or automated systems;
resold above face value;
resold through unauthorized channels;
duplicated;
counterfeited;
transferred in violation of these Terms;
used for unauthorized promotions;
associated with a chargeback;
or otherwise obtained in violation of law or these Terms.

No refund will be issued for cancelled, invalidated, refused, or seized Tickets in these circumstances.

9. Risk of Loss

You are responsible for safeguarding your Ticket.

MTRNM is not responsible for lost, stolen, damaged, destroyed, copied, misdirected, deleted, transferred, or inaccessible Tickets.

A Ticket may be scanned only once. If your Ticket has already been scanned, copied, transferred, or used, MTRNM may deny entry without refund.

10. Age Restrictions and Identification

Events may be subject to age restrictions, including but not limited to 18+, 21+, or other age requirements depending on the Event, Venue, city, state, country, alcohol service rules, insurance requirements, and applicable law.

You are solely responsible for reviewing the Event’s age requirement before purchase.

You must present valid, current, government-issued photo identification upon request. Acceptable identification may include a passport, driver’s license, national ID card, or other government-issued ID accepted by the Venue and security team.

MTRNM and the Venue reserve the right to deny entry or remove any person who:

fails to present valid ID;
presents expired ID;
presents fake, altered, borrowed, or suspicious ID;
does not meet the Event’s age requirement;
appears intoxicated;
attempts to purchase or consume alcohol illegally;
provides alcohol to a minor;
or violates any applicable law.

No refund will be issued if you are denied entry or removed for age, ID, intoxication, or compliance reasons.

11. Entry Is Not Guaranteed

Possession of a Ticket does not guarantee admission.

Admission is subject to:

age verification;
ID verification;
security screening;
compliance with dress code;
Venue capacity;
fire code restrictions;
local regulations;
guest list verification;
payment verification;
table/VIP verification;
health and safety checks;
and compliance with these Terms.

MTRNM, the Venue, and security personnel reserve the right to deny entry to any person in their sole discretion, including for safety, security, operational, legal, capacity, or conduct reasons.

No refund will be issued if you are denied entry for any reason permitted under these Terms or applicable law.

12. Re-Entry Policy

Re-entry is not guaranteed.

MTRNM and the Venue may prohibit re-entry entirely or may allow re-entry only at their discretion.

If you leave the Venue, you may be required to wait in line again, undergo additional screening, or be denied re-entry due to capacity, safety, security, or operational considerations.

No refund will be issued if you leave and cannot re-enter.

13. Dress Code and Door Policy

Certain Events may have a dress code, aesthetic standard, door policy, guest list policy, or VIP/table admission policy.

MTRNM and the Venue reserve the right to deny entry or remove any Attendee who does not comply with the applicable dress code, door policy, or event standard.

Unless prohibited by applicable law, MTRNM may refuse admission or service to any person whose attire, conduct, condition, behavior, or presentation is deemed inappropriate, unsafe, disruptive, offensive, intoxicated, non-compliant, or inconsistent with the Event.

No refund will be issued if you are denied entry or removed due to dress code, door policy, conduct, intoxication, or failure to comply with instructions.

14. Security Screening

By attending an Event, you consent to security screening, which may include:

bag checks;
metal detection;
pat-downs;
wanding;
ID checks;
ticket verification;
visual inspection;
and other screening measures.

You may refuse screening, but refusal may result in denial of entry or removal without refund.

MTRNM, the Venue, and security personnel reserve the right to confiscate prohibited items, deny entry, remove individuals, contact law enforcement, and take any action they deem necessary for safety and compliance.

15. Prohibited Items

Prohibited items may include, without limitation:

weapons of any kind;
firearms;
knives;
explosives;
fireworks;
pepper spray or mace;
illegal drugs or controlled substances;
outside alcohol;
outside food or beverages;
glass containers;
professional cameras or recording equipment without approval;
drones;
laser pointers;
large bags;
markers, stickers, flyers, or promotional materials;
noisemakers;
dangerous objects;
flammable materials;
counterfeit tickets;
fake IDs;
and any item prohibited by the Venue, security, or applicable law.

MTRNM may update the prohibited items list at any time.

No refund will be issued if you are denied entry or removed due to possession of prohibited items.

16. Code of Conduct

All Attendees must behave respectfully, lawfully, and safely.

You may not:

harass, threaten, abuse, intimidate, stalk, or discriminate against others;
engage in unwanted touching or sexual misconduct;
fight or provoke violence;
damage property;
steal;
throw objects;
enter restricted areas;
interfere with artists, staff, security, vendors, or other Attendees;
climb structures, barricades, furniture, speakers, railings, rooftops, trees, or production equipment;
block exits;
crowd-surf unless expressly permitted;
engage in unsafe moshing or pushing;
use illegal substances;
provide alcohol to minors;
smoke or vape where prohibited;
solicit, vend, leaflet, promote, or advertise without approval;
record or livestream in violation of these Terms;
impersonate staff, artists, VIPs, or security;
or engage in conduct that MTRNM deems unsafe, disruptive, offensive, illegal, or inconsistent with the Event.

Violation may result in denial of entry, removal, ban from future Events, cancellation of Tickets, reporting to law enforcement, and/or legal action.

No refund will be issued.

17. Alcohol Service

Alcohol may be available at certain Events only to persons legally permitted to purchase and consume alcohol.

You agree to comply with all alcohol laws, Venue policies, bartender decisions, security instructions, and ID requirements.

MTRNM and the Venue reserve the right to refuse alcohol service to any person at any time, including any person who appears intoxicated, impaired, underage, aggressive, disruptive, or unable to safely consume alcohol.

You are solely responsible for your own alcohol consumption and behavior.

You agree not to:

purchase alcohol for minors;
provide alcohol to minors;
use fake ID;
consume alcohol if underage;
pressure others to drink;
drive under the influence;
or engage in unsafe behavior related to alcohol.

MTRNM is not responsible for injuries, illness, death, property damage, legal consequences, transportation issues, or other harm arising from your alcohol consumption or the alcohol consumption of others, except to the extent liability cannot be excluded by law.

18. Drugs and Controlled Substances

Illegal drugs, controlled substances, unauthorized substances, and drug paraphernalia are strictly prohibited.

MTRNM does not permit, encourage, supervise, or condone the use, possession, sale, transfer, or distribution of illegal drugs or controlled substances at any Event.

Any person suspected of possessing, using, selling, distributing, or being impaired by illegal substances may be denied entry, removed, banned, and/or reported to law enforcement.

No refund will be issued.

19. Health, Safety, and Assumption of Risk

You acknowledge that attending a live event involves inherent and unavoidable risks, including but not limited to:

loud music;
flashing lights;
lasers;
smoke, fog, haze, or pyrotechnic effects;
crowded spaces;
dancing;
slippery surfaces;
uneven flooring;
stairs;
elevated platforms;
alcohol consumption by others;
security incidents;
weather exposure;
heat;
dehydration;
illness;
infectious disease exposure;
physical contact with other Attendees;
theft;
property damage;
transportation issues;
and other risks associated with nightlife and live events.

You voluntarily assume all risks arising from or related to your attendance, participation, entry, presence at, or travel to and from the Event.

You are responsible for your own health, hydration, hearing protection, transportation, safety, belongings, and personal decisions.

20. Medical Assistance

MTRNM, Venue staff, security, medical staff, or other representatives may seek or provide medical assistance if they believe you may require it.

You consent to reasonable emergency medical assistance, transportation, or intervention if deemed necessary.

You are responsible for any medical costs, ambulance costs, hospital costs, treatment costs, transportation costs, or related expenses arising from your condition, conduct, or attendance, except where prohibited by law.

MTRNM is not liable for the actions or omissions of independent medical providers, emergency responders, hospitals, or public authorities.

21. Release of Liability

To the maximum extent permitted by law, you release, waive, discharge, and covenant not to sue MTRNM and its affiliates, members, managers, officers, directors, employees, contractors, agents, representatives, artists, performers, DJs, promoters, sponsors, partners, vendors, ticketing platforms, production providers, security providers, photographers, videographers, Venue owners, Venue operators, and related parties from and against any and all claims, demands, causes of action, damages, losses, liabilities, costs, and expenses arising from or related to:

your purchase or use of a Ticket;
your attendance at or participation in an Event;
denial of entry;
removal from the Event;
personal injury;
illness;
death;
property loss;
property theft;
property damage;
alcohol consumption;
actions of other Attendees;
security incidents;
crowd conditions;
transportation issues;
event cancellation, postponement, rescheduling, relocation, delay, modification, or early closure;
and any other occurrence related to the Event.

This release does not apply to liability that cannot be excluded under applicable law.

22. Limitation of Liability

To the maximum extent permitted by law, MTRNM shall not be liable for any indirect, incidental, consequential, special, punitive, exemplary, or non-economic damages, including but not limited to lost profits, lost opportunities, emotional distress, reputational harm, travel expenses, accommodation expenses, transportation expenses, lost wages, or inconvenience.

To the maximum extent permitted by law, MTRNM’s total liability for any claim relating to a Ticket or Event shall not exceed the amount actually paid by you to MTRNM for the specific Ticket giving rise to the claim, excluding service fees, processing fees, taxes, delivery fees, optional add-ons, and third-party charges.

23. Indemnification

You agree to indemnify, defend, and hold harmless MTRNM and its affiliates, members, managers, officers, directors, employees, contractors, agents, representatives, artists, performers, DJs, promoters, sponsors, partners, vendors, ticketing platforms, production providers, security providers, photographers, videographers, Venue owners, Venue operators, and related parties from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:

your breach of these Terms;
your violation of law;
your conduct at or in connection with an Event;
your misuse of a Ticket;
your unauthorized resale or transfer of a Ticket;
your intoxication or impairment;
your provision of alcohol to a minor;
your property damage;
your injury to another person;
your unauthorized recording, livestreaming, or commercial use of Event content;
your chargeback, payment dispute, or fraudulent transaction;
or any claim brought by another person arising from your actions or omissions.

24. Photography, Video, Audio, and Media Release

By attending an Event, you understand and agree that you may be photographed, filmed, livestreamed, recorded, or otherwise captured by MTRNM, the Venue, artists, sponsors, media partners, photographers, videographers, content creators, press, or other Attendees.

You grant MTRNM and its affiliates, successors, assigns, licensees, partners, sponsors, artists, and designees a perpetual, worldwide, irrevocable, royalty-free, fully paid, transferable, sublicensable right to use, reproduce, edit, publish, display, distribute, broadcast, stream, post, repost, adapt, modify, crop, retouch, create derivative works from, and otherwise exploit your name, image, likeness, voice, appearance, performance, statements, social media handle, and any captured content in connection with:

Event promotion;
MTRNM marketing;
social media;
websites;
advertising;
press;
recap videos;
trailers;
YouTube uploads;
Instagram, TikTok, and other platforms;
sponsor deliverables;
brand partnerships;
artist promotion;
documentaries;
archival purposes;
and future MTRNM events.

You waive any right to inspect or approve the final materials and waive any right to compensation, royalties, residuals, or other payment.

If you do not wish to be photographed or filmed, do not attend the Event.

25. Attendee Content and User-Generated Content

If you post, upload, tag, send, or otherwise make available any photos, videos, stories, reels, TikToks, livestreams, captions, comments, or other content relating to an Event, and you tag, mention, submit to, or otherwise make such content available to MTRNM, you grant MTRNM a worldwide, royalty-free, fully paid, transferable, sublicensable license to repost, share, edit, use, display, and distribute such content in connection with MTRNM’s business, marketing, and promotional activities.

You represent that you own or have the necessary rights to such content and that MTRNM’s use will not violate any third-party rights.

26. Recording, Livestreaming, and Professional Media

Unless expressly approved in writing by MTRNM, Attendees may not use professional photography, videography, audio recording, livestreaming equipment, drones, tripods, stabilizers, detachable lenses, microphones, flash equipment, press equipment, or commercial production equipment at an Event.

Personal phone photography and short-form social media recording may be permitted unless restricted by MTRNM, the Venue, artist management, security, or applicable law.

MTRNM may prohibit, limit, remove, or require deletion of any recording, livestream, or content that MTRNM believes violates these Terms, artist rights, privacy rights, Venue rules, sponsor restrictions, safety rules, or applicable law.

27. Artist, DJ, Performer, and Lineup Changes

Artists, DJs, performers, hosts, brands, sponsors, and set times are subject to change without notice.

Unless required by applicable law, changes to artists, DJs, performers, hosts, supporting acts, set times, music format, event programming, production, or schedule do not entitle you to a refund, exchange, credit, or compensation.

No artist, DJ, performer, or host is guaranteed unless expressly stated in writing by MTRNM.

28. Sound, Lighting, and Special Effects

Events may include loud music, bass, subwoofers, lasers, strobe lights, flashing lights, smoke, fog, haze, confetti, CO2 effects, pyrotechnics, video screens, projections, and other special effects.

You acknowledge that these effects may cause discomfort or trigger certain medical conditions.

You are responsible for determining whether it is safe for you to attend. Attendees with hearing sensitivity, epilepsy, photosensitivity, respiratory conditions, anxiety, pregnancy, heart conditions, or other medical concerns should consult a medical professional before attending.

MTRNM is not responsible for any injury or condition arising from exposure to ordinary Event production elements, except where liability cannot be excluded by law.

29. Tables, VIP Areas, and Bottle Service

Table reservations, VIP areas, bottle service, minimum spends, deposits, and hospitality packages may be subject to additional rules.

Unless expressly stated otherwise in writing:

table deposits are non-refundable;
minimum spends are exclusive of tax, gratuity, service charges, and fees;
table location is not guaranteed;
table size and layout may change;
VIP area access may be modified;
specific bottles, menus, brands, or service items are subject to availability;
table reservations may be released if the group arrives late;
guest list names may be required by a specific deadline;
all guests must satisfy age, ID, dress code, security, and conduct requirements;
and MTRNM may deny entry or remove table guests without refund if they violate these Terms.

Payment for a table, deposit, or VIP package does not override Venue rules, age restrictions, capacity rules, alcohol laws, security decisions, or these Terms.

30. Guest List and Complimentary Admission

Guest list, complimentary admission, artist list, sponsor list, influencer list, press list, and VIP list access is not guaranteed.

MTRNM may modify, close, cap, revoke, or deny guest list access at any time.

Being placed on a list does not guarantee entry. Entry remains subject to capacity, age restrictions, ID, dress code, security screening, Venue rules, and MTRNM discretion.

Guest list access has no cash value and is not transferable unless expressly approved by MTRNM.

31. Capacity and Overcrowding

MTRNM and the Venue comply with applicable capacity and safety regulations.

Entry may be delayed, restricted, or denied if the Venue reaches capacity or if MTRNM, the Venue, security, or authorities determine that entry should be paused or limited.

No refund will be issued if you are delayed, denied entry, or unable to access a particular area due to capacity restrictions, unless required by applicable law.

32. Weather and Outdoor Events

Outdoor, rooftop, terrace, poolside, beach, or open-air Events are subject to weather and environmental conditions.

MTRNM may proceed with an Event despite rain, wind, heat, cold, humidity, or other weather, unless MTRNM determines that conditions require delay, modification, relocation, or cancellation.

Unless required by applicable law or expressly stated by MTRNM in writing, weather does not entitle you to a refund.

You are responsible for dressing appropriately and preparing for weather conditions.

33. Transportation, Parking, and Travel

You are solely responsible for your transportation to and from the Event.

MTRNM is not responsible for:

traffic;
parking;
rideshare delays;
taxi availability;
public transportation delays;
missed flights;
missed trains;
travel restrictions;
hotel costs;
visa issues;
road closures;
or any transportation-related issue.

No refund will be issued due to travel or transportation problems.

34. Personal Property

You are solely responsible for your personal property.

MTRNM is not responsible for lost, stolen, damaged, misplaced, or confiscated property, including phones, wallets, coats, bags, jewelry, cameras, IDs, payment cards, passports, or other belongings.

Any coat check, bag check, locker, or storage service may be operated by the Venue or a third party and may be subject to separate terms.

MTRNM has no obligation to locate, store, return, or compensate you for lost property.

35. Event Communications

By purchasing a Ticket or registering for an Event, you agree that MTRNM, the Venue, ticketing platforms, payment processors, or event partners may contact you regarding:

ticket confirmations;
event updates;
schedule changes;
venue changes;
safety information;
entry instructions;
table details;
guest list details;
refund or cancellation notices where applicable;
and other transactional communications.

You may also separately consent to receive marketing communications, where required by law.

You are responsible for providing accurate contact information and checking your email, SMS, spam folder, and ticketing account for Event updates.

36. Payment Authorization and Chargebacks

By purchasing a Ticket, you represent and warrant that you are authorized to use the payment method provided.

You agree not to initiate a chargeback, payment dispute, reversal, or fraud claim for any purchase that is valid under these Terms.

Improper or fraudulent chargebacks may result in:

cancellation of Tickets;
denial of entry;
removal from the Event;
ban from future Events;
collection efforts;
recovery of chargeback fees;
recovery of attorneys’ fees and costs;
and legal action.

MTRNM reserves all rights and remedies regarding chargebacks and payment disputes.

37. Accessibility

MTRNM seeks to provide reasonable access to Events in accordance with applicable law and Venue capabilities.

Attendees requiring accessibility accommodations should contact MTRNM or the Venue as early as possible before the Event.

Accommodation requests are subject to Venue layout, safety rules, timing, legal requirements, and operational feasibility.

MTRNM does not guarantee that every area of every Event will be accessible, particularly where Events occur in historic, temporary, outdoor, rooftop, private, or non-traditional Venues, except as required by applicable law.

38. Private Events and Invitation-Only Events

Some MTRNM Events may be private, invitation-only, guest-list-only, approval-only, or subject to additional access restrictions.

For private Events, MTRNM may revoke invitations, deny entry, restrict access, or remove Attendees at any time for any reason permitted by law.

An invitation, RSVP, approval, guest list confirmation, table purchase, or Ticket does not guarantee admission.

39. Sponsorships and Brand Partners

MTRNM Events may involve sponsors, brand partners, alcohol partners, media partners, fashion partners, hospitality partners, or other third parties.

MTRNM is not responsible for the products, services, statements, actions, omissions, giveaways, samples, activations, or conduct of third-party sponsors or partners.

Any claims relating to third-party products or services must be directed to the applicable third party.

40. Food and Beverage

Food and beverage availability is not guaranteed.

Menus, brands, prices, service times, and offerings may change without notice.

MTRNM is not responsible for food allergies, dietary restrictions, ingredient disclosures, cross-contamination, or food and beverage service provided by the Venue or third-party vendors, except where required by law.

You are responsible for informing food and beverage providers of any allergies or restrictions.

41. No Commercial Activity

Attendees may not engage in unauthorized commercial activity at an Event, including:

selling goods or services;
distributing flyers;
promoting another event;
soliciting customers;
collecting donations;
filming for commercial purposes;
conducting interviews;
brand activation;
influencer campaigns;
press coverage;
sampling;
or any other promotional activity.

Violation may result in removal without refund.

42. Intellectual Property

All MTRNM names, logos, event names, artwork, designs, graphics, videos, photos, trademarks, service marks, trade names, concepts, themes, promotional materials, and related intellectual property are owned or licensed by MTRNM.

You may not use MTRNM intellectual property for commercial, promotional, or misleading purposes without prior written consent.

Purchase of a Ticket does not grant you any right to use MTRNM intellectual property.

43. Privacy

MTRNM may collect and process personal information in connection with Ticket purchases, guest lists, security, marketing, Event operations, and legal compliance.

Personal information may be collected directly by MTRNM or through ticketing platforms, payment processors, Venue partners, marketing tools, or other third-party service providers.

By purchasing a Ticket or attending an Event, you acknowledge that your personal information may be used for Event administration, security, customer support, fraud prevention, legal compliance, and communications.

Where required, MTRNM will process personal information in accordance with applicable privacy laws and its privacy policy.

44. Force Majeure

MTRNM shall not be liable for any failure, delay, cancellation, postponement, rescheduling, relocation, modification, interruption, or inability to perform caused by circumstances beyond its reasonable control, including but not limited to:

acts of God;
weather;
fire;
flood;
earthquake;
natural disaster;
epidemic;
pandemic;
government action;
war;
terrorism;
civil unrest;
labor dispute;
strike;
power failure;
utility failure;
internet failure;
transportation disruption;
artist travel issue;
Venue issue;
permit issue;
supplier failure;
public authority order;
police action;
security threat;
or any other event outside MTRNM’s reasonable control.

In such circumstances, MTRNM may cancel, postpone, reschedule, relocate, modify, or end the Event without liability, except where a remedy is required by applicable law.

45. Compliance with Laws

You agree to comply with all applicable federal, state, local, municipal, provincial, national, and international laws, regulations, ordinances, orders, and rules.

This includes laws relating to:

alcohol;
drugs;
age restrictions;
public safety;
disorderly conduct;
harassment;
assault;
weapons;
photography and recording;
privacy;
intellectual property;
ticket resale;
and payment fraud.

Violation of law may result in removal, denial of entry, cancellation of Tickets, reporting to authorities, and legal action.

46. Right to Remove or Ban

MTRNM, the Venue, and security personnel reserve the right to remove or deny entry to any person at any time for any reason permitted by law, including but not limited to:

violation of these Terms;
violation of Venue rules;
intoxication;
drug use;
aggression;
harassment;
unsafe behavior;
illegal conduct;
failure to follow instructions;
possession of prohibited items;
fake ID;
underage drinking;
unauthorized access;
unauthorized recording;
or conduct deemed inappropriate by MTRNM, the Venue, or security.

MTRNM may also ban any person from future MTRNM Events.

No refund will be issued.

47. Event-Specific Rules

Each Event may have additional rules, terms, disclaimers, age restrictions, dress codes, entry instructions, table policies, health requirements, or Venue-specific requirements.

Event-specific rules are incorporated into these Terms.

If there is a conflict between these Terms and Event-specific rules, MTRNM may determine which rule applies, unless applicable law requires otherwise.

48. No Waiver

MTRNM’s failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Any waiver must be in writing and signed by an authorized representative of MTRNM.

49. Severability

If any provision of these Terms is found to be invalid, unlawful, void, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible.

The remaining provisions shall remain in full force and effect.

50. Assignment

MTRNM may assign or transfer its rights and obligations under these Terms at any time without notice.

You may not assign or transfer your rights or obligations under these Terms without MTRNM’s prior written consent, except as expressly permitted through an authorized Ticket transfer process.

51. Governing Law

Unless otherwise required by applicable law or stated in Event-specific terms, these Terms shall be governed by the laws of the State of [California / Delaware / New York / Insert Preferred Jurisdiction], without regard to conflict-of-law principles.

For MTRNM, you may want to choose the jurisdiction tied to the operating company and counsel’s advice. If The Enigma Group LLC is currently California-based, California may be the cleanest default. If you are moving the structure to Delaware, you may want counsel to decide whether Delaware, California, or event-location-specific terms make the most sense.

52. Dispute Resolution

Before initiating any formal claim, you agree to first contact MTRNM at [Insert Email] and attempt to resolve the dispute informally.

Any dispute, claim, or controversy arising out of or relating to these Terms, a Ticket, or an Event shall be resolved exclusively in the courts located in [Insert County and State], unless MTRNM elects arbitration or unless applicable law requires another forum.

Optional stronger version:

Any dispute, claim, or controversy arising out of or relating to these Terms, a Ticket, or an Event shall be resolved by binding individual arbitration administered by [AAA/JAMS] in accordance with its applicable rules. You and MTRNM waive the right to a jury trial and waive the right to participate in any class action, collective action, private attorney general action, or representative proceeding, to the maximum extent permitted by law.

Use the arbitration version only after attorney review, especially if you are selling tickets internationally.

53. Class Action Waiver

To the maximum extent permitted by law, you and MTRNM agree that any dispute shall be brought only on an individual basis and not as a class, collective, consolidated, representative, or private attorney general action.

No arbitrator or court may consolidate claims or preside over any form of class or representative proceeding unless required by applicable law.

54. Entire Agreement

These Terms, together with any Event-specific terms, ticketing platform terms, Venue rules, waivers, privacy policy, and other referenced policies, constitute the entire agreement between you and MTRNM regarding Tickets and Event attendance.

They supersede all prior or contemporaneous statements, representations, advertisements, communications, or understandings relating to the subject matter.

55. Contact

For questions regarding these Terms, contact:

MTRNM / The Enigma Group LLC
Email: info@mtrnm.co

NEW YORK CITY JUNE 20TH 2026 Boarding Dock Arrival Policy

MTRNM New York City Event — June 20, 2026

All guests must arrive at the designated boarding dock no later than 6:45 PM on Saturday, June 20, 2026.

Any guest arriving after 6:45 PM will be considered a late arrival and admission will be subject to capacity, operational restrictions, boarding status, vessel/venue rules, security procedures, and MTRNM’s sole discretion.

A ticket, table reservation, guest list confirmation, RSVP, or VIP credential does not guarantee entry for late arrivals. If the event, vessel, venue, boarding area, or applicable section has reached capacity, if boarding has closed, or if the guest cannot be safely or operationally admitted, MTRNM and/or venue staff may deny entry.

No refunds, credits, exchanges, chargebacks, or compensation will be provided for late arrivals, including but not limited to guests who arrive after 6:45 PM and are denied entry due to capacity, closed boarding, venue restrictions, security protocols, operational limitations, or any other event-related reason.

Guests are solely responsible for planning their transportation, accounting for traffic, rideshare delays, parking, weather, lines, ID checks, security screening, and any other circumstances that may affect timely arrival.

By purchasing a ticket, reserving a table, joining the guest list, or attending the event, each guest acknowledges and agrees that arrival after 6:45 PM is at their own risk and may result in denied entry without refund.